Salesforce Interview Questions and Answers, Salesforce Interview Questions and Answers Freshers, SAS Interview Questions and Answers, AS Interview Questions
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First of all, let us tell you about how the Salesforce technology is evolving in today’s world and how demanding it is in the upcoming years. In fact, according to one study, most of the companies and businesses have moved to the Salesforce and Big Data analytics. Now, you cannot predict how huge the future is going to be for the people experienced in the related technologies.
Hence, if you are looking for boosting up your profile and securing your future, Salesforce and Big Data will help you in reaching the zenith of your career. Apart from this, you would also have a lot of opportunities as a fresher.
These questions alone are omnipotent. Read and re-read the questions and their solutions to get accustomed to what you will be asked in the interview. These Salesforce interview questions and answers will also help you on your way to mastering the Big Data skills and will take you to the giant world where worldwide and local businesses, huge or medium, are picking up the best and quality Big Data and Salesforce professionals.
This ultimate list of best Salesforce interview questions will ride you through the quick knowledge of the subject and topics like Salesforce, deployment, access model. This Salesforce interview questions and answers can be your next gateway to your next job as a Salesforce expert.
These are very Basic Salesforce Interview Questions and Answers for freshers and experienced both.
Q1: What is Salesforce?
A1: Salesforce is the most effective Customer Relationship Management (CRM) product that is delivered to subscribers as cost-effective software-as-a-service (SaaS).
Q2: What is a custom object in Salesforce?
A2: In Salesforce, custom objects refer specifically to database tables that store data related to your company in Salesforce.com.
Q3: What does a custom object permit the user to do?
A3: Once the custom object is defined, the subscriber can perform the following tasks: create custom fields, relate the custom object to other records, track events and tasks, build page layouts, create a custom tab for the custom object, analyze custom object data, create dashboards and reports, and share custom tabs, custom apps, custom objects, and various other related components. None of these tasks can be accomplished until the custom object has definition.
Q4: What is a Self-Relationship?
A4: A Self-Relationship is a lookup relationship to the same object. It is this premise that allows users to take the object “Merchandise” and create relationships with other objects.
Q5: What is the Object Relationship Overview?
A5: In Salesforce, the object relationship overview links custom object records to standard object records in a related list. This is helpful to track product defects in related customer cases. Salesforce allows users to define different types of relationships by creating custom relationship fields on an object.
Q6: How is SaaS beneficial to Salesforce?
A6: SaaS is subscription-based, so clients can choose not to renew and discontinue using the program at any time without penalty other than not being able to use Salesforce. SaaS is intended to help users avoid heavy initial startup fees and investments. SaaS applications use a simple Internet interface supported by easy integration.
Q7: What is the trigger?
A7: Trigger is the code that is executed before or after the record is updated or inserted.
Q8: What is the difference between Trigger and Workflow?
A8: Workflow is an automated process that fires an action based upon evaluation criteria and rule criteria. As described above, Trigger is the code that is executed on or after the record is updated or inserted.
Q9: What is the junction object and what purpose does it serve?
A9: Junction objects are used to build many-to-many relationships between objects. For example, the user can take a recruiting application where a position for a job can be linked to many candidates or can link a candidate to many other jobs. In order to connect the data model, a third party object is referred to as a junction object. In the given example, the junction object is “job application.”
Q10: What is the difference between SOQL and SOSL?
A10: SOQL is Salesforce Object Query Language and SOSL is Salesforce Object Search Language. If you are sensing that Salesforce is a culture unto itself, you are correct!
Q11: What is the benefit of Salesforce CRM?
A11: Here are some of the top benefits of Salesforce CRM
- Ensuring faster and better sales opportunity.
- Deploying an analytical approach to customer acquisition.
- Reducing cost and improving customer satisfaction.
- Automation of repetitive and less important tasks.
- Improved efficiency and enhanced communication on all fronts
Q12: Define Object relationship overview
A12: In Salesforce you can link the standard and custom object records in a related list. It is done by Object relationship overview. Various types of relationships can be created in order to connect the specific business cases with specific customers. It is possible to create custom relationship on an object and define various relationship types.
Q13: Explain the advantages of Salesforce SaaS functionality?
A13: Some of the main benefits of Salesforce SaaS are:
- A pay-as-you-go model perfectly suited for all customers.
- No hassle of infrastructure management.
- All applications are accessed via internet.
- Easy integration between various applications.
- Latest features are provided without any delay.
- Guaranteed uptime and security.
- Scalable performance for various operations.
- Ability to access via mobile devices from anywhere
Q14: How many relationships are present in Salesforce?
A14: The two important relationships in Salesforce include:
- Lookup relationship.
- Master-detail relationship
Q15: List the various types of Reports available in Salesforce
- Tabular report :In this the grand total is displayed in a table format.
- Matrix report :An in-depth report wherein the there is both row –based and column-based grouping.
- Summary report :A report in which the grouping is on the column basis.
- Joined report :A joining of two or more reports into one
Q16: What is Visualforce in Force.com?
A16: The Visualforce can be defined as the user interface for the Force.com platform. It is a component-based framework that can include over 100 built-in components. It includes a tag-based markup language and each Visualforce tag corresponds to a page or field.
The Visualforce framework works on the standard MVC paradigm. It is possible to have a tight integration with the database and also deploy auto-generated controllers for database objects. Developers can use Apex codes to write own controllers. It is also possible to access AJAX components or create your own components.
Q17: What is a sandbox org? What are the different types of sandboxes in Salesforce?
A17: A sandbox is a copy of the production environment/ org, used for testing and development purposes. It’s useful because it allows development on Apex programming without disturbing the production environment.
When can you use it?
You can use it when you want to test a newly developed Force.com application or Visualforce page. You can develop and test it in the Sandbox org instead of doing it directly in production.
This way, you can develop the application without any hassle and then migrate the metadata and data (if applicable) to the production environment. Doing this in a non-production environment allows developers to freely test and experiment applications end to end.
Types of Sandboxes are:
- Developer Pro
- Partial Copy
Q18: What are the different data types that a standard field record name can have?
A18: A standard field record name can have data type of either auto number or text field with a limit of 80 chars.
For generating auto numbers, the format needs to be specified while defining the field and after that for every record that is added, the number will get auto generated. For example:-
Q19: What is WhoId and WhatId in activities?
A20: WhoID refers to people. Typically: contacts or leads. Example: LeadID, ContactID
WhatID refers to objects. Example: AccountID, OpportunityID
Q21: What are the different types of email templates that can be created in Salesforce?
A21: The different types of Email templates are listed in the below table:-
|Text||All users can create or change this template|
|HTML with letterhead||Only Administrators and users having “Edit HTML Templates” permissions can create this template based on a letterhead.|
|Custom HTML||Administrators and users having “Edit HTML Templates” permissions can create this template without the need of a letterhead|
|Visualforce||Only administrators and developers can create this template. Advanced functionalities like merging data from multiple records is available only in this template|
Q22: What is a bucket field in reports?
A22: A bucket field lets you group related records together by ranges and segments, without the use of complex formulas and custom fields. Bucketing can thus be used to group, filter, or arrange report data. When you create a bucket field, you need to define multiple categories (buckets) that are used to group report values.
The advantage is that earlier, we had to create custom fields to group or segment certain data.
Q23: What happens to detail record when a master record is deleted? What happens to child record when a parent record is deleted?
A23: In a Master-Detail relationship, when a master record is deleted, the detail record is deleted automatically (Cascade delete).
In a Lookup relationship, even if the parent record is deleted, the child record will not be deleted.
Q24: Explain the term “Data Skew” in Salesforce.
A24: “Data skew” is a condition which you will encounter when working for a big client where there are over 10,000 records. When one single user owns that many records we call that condition ‘ownership data skew’.
When such users perform updates, performance issues will be encountered because of “data skew”. This happens when a single user/ members of a single role own most of the records for a particular object.
Q25: What is Apex in Salesforce?
A25: >>Apex is a strongly typed object oriented programming language.
>>It allow the developer to execute flows and transaction control statements.
>>Apex enables developers to add business logic to most system events like button clicks related record updates and visualforce pages.
Q26: What is Apex Email Service?
A26: Email services is an automated process that use Apex classes to process the contents, Headers, Attachments of Inbound Email.
Visualforce email templates can not be used for mass emails.
We can associate each email services with one or more salesforce generated email address to which the users can send messages for processing.
Q27: What is Apex Interface?
A27: Interface is a collection of unimplemented methods. This will specify the signature of the method, types of inputs that we pass the method specifies what type is given as an output.
NOTE: Generally the interface methods we give it as global.
Q28: What is the Apex Trigger in Salesforce?
A28: Trigger is a Apex Code that executes before or after.
The following types of DML Operation:
Q29: What is Apex Managed Sharing?
A29: >>Apex Managed Sharing provides developers with the ability to support an application to share a requirements.
>>This type of sharing available to only users with modify all data permissions. Only this users can add/change apex managed sharing.
>>Apex Managed Sharing uses a Sharing reason (Apex Sharing Reason)
Q30: What is Multitenant Architecture?
A30: An application model in which all users and apps share a single, Common infrastructure and code base.
Q31: What is metadata – driven development model?
A31: An app development model that allows apps to be defined as declarative ‘blueprints”, with no code required. Data Models, objects, forms, workflows, and more are defined by Metadata.
Q32: What are force platform sites?
A32: Public websites and applications that are directly integrated with your salesforce organization without requiring users to log in with a username and password.
Q33: What is the AppExchange directory?
A33: A web directory where hundreds of appexchange apps are available to salesforce customers to review, demo, comment upon, and /or install. Developers can submit their apps for listing on the appexchange directory if they want to share them with the community.
Q34: What are some apex classes that are commonly used within controller?
A34: Standard controller, select option, page reference, message, etc,
Q35: What are the effects of using the transient keyword?
A35: The transient keyword prevents the data from being saved into view state. This should be used for very temporary variables.
Q36: How sales force is useful in tracking sales?
A36: Sales force records all the basic details like the number of customers served daily, daily sales volume, sales manager detailed reports, sales numbers in each month or quarter. Also, it keeps a track on the repeat customer, which is key to success for any sales organization.
Q37: Explain what is the limit of data.com records that can be added to Salesforce?
A37: User can see their limit form setup, by clicking data.com administration/Users. From the data.com users section, user can see their monthly limit and how many records are exported during the month.
Q38: How Salesforce deploys sales tracking?
A38: Salesforce is very meticulous when it comes to recording intricate details like sales numbers, customer details, customers served, repeat customers, in order to create detailed reports, charts and dashboards for keeping track of sales.
Q39: Explain what is Audit trail?
A39: Audit trail function is helpful in knowing the information or track all the recent setup changes that the administration does to the organization. It can store last 6 months data.
Q40: Explain how many controllers can be used in a visual force page?
A40: As Salesforce comes under SaaS, one can use only one controller and as many extension controller.
Salesforce Conclusion Interview FAQs
We know the list of Salesforce Interview Questions and Answers, Salesforce Interview Questions and Answers Freshers, Salesforce Interview Questions and Answers, Salesforce Interview Questions is overwhelming but the advantages of reading all the questions will maximize your potential and help you crack the interview. The surprising fact is that this Salesforce interview questions and answers post covers all the basic of the Salesforce technology and you have to check out the FAQs of different components of Salesforce too.
However, you will be asked with the questions in the interview related to the above mentioned questions. Preparing and understanding all the concept of Salesforce technology will help you strengthen the other little information around the topic.
After preparing these interview questions, we recommend you to go for a mock interview before facing the real one. You can take the help of your friend or a Salesforce expert to find the loop holes in your skills and knowledge. Moreover, this will also allow you in practicing and improving the communication skill which plays a vital role in getting placed and grabbing high salaries.
Remember, in the interview, the company or the business or you can say the examiner often checks your basic knowledge of the subject. If your basics is covered and strengthened, you can have the job of your dream. The industry experts understand that if the foundation of the student is already made up, it is easy for the company to educate the employ towards advance skills. If there are no basics, there is no meaning of having learnt the subject.
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We hope that you enjoyed reading Salesforce Interview Questions and Answers, Salesforce Interview Questions and Answers Freshers, Salesforce Interview Questions and Answers, Salesforce Interview Questions and all the FAQs associated with the interview. Do not forget to revise all the Salesforce interview questions and answers before going for the Salesforce and big data interview. In addition to this, if you’ve any doubt or query associated with Salesforce and Big Data, you can contact us anytime. We will be happy to help you out at our earliest convenience. At last, we wish you all the best for your upcoming interview on Salesforce Technology.